Liimited Warranty

If you have any questions, contact us. Submit a ticket with our email form, use the Live Chat, or call us at 800-787-9707.

Limited warranty

Customer Assistance Policy

LIMITED WARRANTY – MK Products® Inc., Irvine, California warrants that all new and unused equipment furnished by MK Products® is free from defects in workmanship and material. No warranty is made by MK Products® with respect to trade accessories or other items manufactured by others. Such trade accessories and other items are sold subject to the warranties of their respective manufacturers, if any.

MK Products® warranty does not apply to components having normal useful life of less than one (1) year, such as and not limited to, tungsten, collets, brushes, and welding gun parts that come in contact with the welding wire, including conduits, gas cups, gas cup insulators, and contact tips where failure does not result from defect in workmanship or material.

MK Products® shall, exclusively remedy the limited warranty or any duties with respect to the quality of goods, based upon the following options:

(1) repair

(2) replacement

(3) where authorized in writing by MK Products®, the reasonable cost of repair or replacement at our Irvine, California plant.

As a matter of general policy only, MK Products® may honor an original user’s warranty claims on warranted equipment in the event of failure resulting from a defect within the following periods from the date of delivery of equipment to the original user:

1. Power Supplies and Wire Feed Cabinets……………………. 3 years

2. Weld heads, Coolers, Positioners, and Push-Pull Guns……. 1 year

3. Spool Guns, and Spool Gun Modules………………………. 180 days

4. Repairs/Exchanges/Parts…………………………………………..90 days

Classification of any item into the foregoing categories shall be at the sole discretion of MK Products®. Notification of any failure must be made in writing within 30 days of such failure.

A copy of the invoice showing the date of sale must accompany products returned for warranty repair or replacement.

All equipment returned to MK Products® for service must be properly packaged to guard against damage from shipping. MK Products® will not be responsible for any damages resulting from shipping.

Normal surface transportation charges (one way) for products returned for warranty repair or replacement will be borne by MK Products®, except for products sold to foreign markets.

ANY EXPRESS WARRANTY NOT PROVIDED HEREIN AND ANY IMPLIED WARRANTY, GUARANTY, OR REPRESENTATION AS TO PERFORMANCE, AND ANY REMEDY FOR BREACH OF CONTRACT WHICH, BUT FOR THIS PROVISION, MIGHT ARISE BY IMPLICATION, OPERATION OF LAW, CUSTOM OF TRADE, OR COURSE OF DEALING, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR PARTICULAR PURPOSE, WITH RESPECT TO ANY AND ALL EQUIPMENT FURNISHED BY MK Products®, IS EXCLUDED AND DISCLAIMED BY MK Products®.

EXCEPT AS EXPRESSLY PROVIDED BY MK Products® IN WRITING, MK’s PRODUCTS ARE INTENDED FOR ULTIMATE PURCHASE BY COMMERCIAL/INDUSTRIAL USERS AND FOR OPERATION BY PERSONS TRAINED AND EXPERIENCED IN THE USE AND MAINTENANCE OF WELDING EQUIPMENT AND NOT FOR CONSUMERS OR CONSUMER USE. MK Products® WARRANTIES DO NOT EXTEND TO, AND NO RE-SELLER IS AUTHORIZED TO EXTEND MK Products® WARRANTIES TO ANY CONSUMER.

This warranty supersedes all previous MK Products® warranties and is exclusive, with no other guarantees or warranties expressed or implied.

Live Help

Thank you for visiting. Our live operators are available Monday–Friday, 7:00 AM–5:00 PM PST. Please let us know how we can assist you.